Refund & Return Policy

Last Updated: November 11, 2026

At Elovanti, we are committed to providing quality products and a reliable shopping experience. Please read our Refund & Return Policy carefully before making a purchase.

This policy applies to orders placed through our online store, subject to applicable consumer protection laws.

1. All Sales Are Final

ALL SALES ARE FINAL.

Elovanti does not accept voluntary returns, exchanges, or refunds for correctly fulfilled orders due to:

• Changes of mind or personal preferences.

• Ordering the wrong product, color, or quantity.

• No longer needing or wanting the product.

• Finding a lower price elsewhere.

• Minor variations consistent with the product description.

• Products that have been used, altered, or damaged through improper handling.

These conditions apply to regular-priced, discounted, and promotional items.

Exceptions apply to defective, damaged, incorrect, or incomplete products and whenever applicable law requires a return, cancellation, or refund.

2. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incomplete, or different from what you purchased, please contact us through the Contact Form on our website.

We recommend reporting delivery-related issues within 48 hours of receiving your order to help us investigate and resolve the matter promptly.

Please provide:

• Your order number.

• Full name associated with the purchase.

• A description of the issue.

• Clear photographs of the product and packaging, where relevant.

We may request additional information when reasonably necessary to verify the issue.

Following our review, an appropriate resolution may include:

• A replacement product.

• Shipment of missing components.

• A full or partial refund.

• Another remedy required by applicable law.

The recommended 48-hour reporting period does not limit or eliminate any statutory consumer rights.

3. Return Authorization

Returns are accepted only when authorized by Elovanti or required by applicable law.

To request an eligible return, please submit a request through the Contact Form on our website.

Once your request has been reviewed, we will provide the necessary instructions and return destination, if applicable.

Please do not send products to an address without receiving return instructions.

Unauthorized returns may require additional verification and could delay processing.

Nothing in this section restricts any legally protected return or cancellation rights.

4. Return Shipping Costs

If a return is necessary because of a verified defect, shipping damage, an incorrect product, or another issue attributable to Elovanti, we will cover reasonable return shipping costs when required by applicable law.

Elovanti does not provide prepaid return labels for voluntary change-of-mind returns because such returns are not accepted.

Any costs resulting from incorrect shipping information provided by the customer may be the customer's responsibility, where legally permitted.

5. Refund Eligibility

Refunds may be approved in the following circumstances:

• A product arrives defective or damaged and a refund is the appropriate remedy.

• An incorrect product is delivered and a refund is required or agreed upon.

• An order cannot be fulfilled.

• A package is lost or not delivered and a refund is required under applicable law.

• A cancellation or refund is required by applicable consumer protection laws.

• Elovanti expressly approves a refund as an exception.

Each request will be evaluated according to the circumstances, available evidence, and applicable law.

Submitting a refund request does not automatically guarantee approval.

6. Refund Processing

Once a refund has been approved, it will be issued to the original payment method unless another legally permitted method is agreed upon.

Approved refunds will be processed within the timeframe required by applicable law.

The time required for funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

For questions regarding an approved refund, please use the Contact Form on our website.

7. Order Processing and Delivery Times

Elovanti processes orders within 2–5 business days.

After processing, estimated delivery takes 10–13 business days, depending on the destination.

Estimated Total Time: 12–18 Business Days

Business days exclude weekends and public holidays.

These are estimated timelines, not guaranteed delivery dates.

Actual delivery times may vary due to carrier operations, customs procedures, weather conditions, holidays, or other circumstances beyond our reasonable control.

A delay does not automatically qualify an order for a voluntary refund. However, customers retain all cancellation and refund rights arising from shipping delays or nondelivery under applicable law.

Where legally required, Elovanti will notify customers of shipping delays and provide applicable options, including cancellation and a refund.

8. Order Cancellations

Customers may request cancellation before an order has entered fulfillment processing.

Once an order has been prepared for shipment or dispatched, cancellation may no longer be possible.

Cancellation requests must be submitted through the Contact Form on our website as soon as possible.

Elovanti will make reasonable efforts to accommodate eligible cancellation requests.

This section does not limit cancellation or refund rights required by applicable law.

9. Lost or Undelivered Packages

If your package appears lost or has not arrived within the expected timeframe, please contact us through our website's Contact Form.

We will review the available tracking information and, when appropriate, investigate the shipment with the carrier.

Depending on the circumstances, we may provide:

• A replacement shipment.

• A refund.

• Another appropriate resolution.

Customers may be asked to allow a reasonable period for shipment verification, without affecting any statutory refund deadlines or remedies.

We will not deny legally required remedies solely because a third-party shipping carrier is responsible for a lost shipment.

10. Incorrect Shipping Addresses

Customers are responsible for entering accurate and complete shipping information during checkout.

Elovanti is not responsible, to the extent permitted by law, for delivery issues directly caused by incorrect or incomplete information supplied by the customer.

If a package is returned because of an incorrect address, refusal of delivery without a legally valid reason, or failure to collect the shipment, reasonable and documented additional shipping costs may apply where permitted by law.

Please contact us promptly if you notice an error in your delivery information.

Address changes cannot be guaranteed after an order enters fulfillment.

11. International Orders and Customs

International customers may be responsible for applicable customs duties, import taxes, and clearance charges unless otherwise stated at checkout.

Such charges are generally not refundable by Elovanti when collected directly by government authorities.

If an international shipment is refused or returned for reasons attributable to the customer, reasonable and documented shipping or return costs may be deducted from any otherwise applicable refund, where legally permitted.

Mandatory consumer protection rights remain unaffected.

12. Exchanges

Elovanti does not offer voluntary product exchanges.

If you receive an incorrect or defective product, we will provide an appropriate remedy in accordance with applicable law.

Replacement products may be offered when suitable and available.

13. Product Inspection and Fraud Prevention

Elovanti reserves the right to reasonably verify claims involving damaged, defective, incorrect, or incomplete products.

We may request order details, photographs, videos, or the return of the affected product when reasonably necessary.

Fraudulent or unsupported claims may be declined where permitted by law.

Nothing in this section allows Elovanti to deny a legally required remedy or impose unreasonable barriers to exercising consumer rights.

14. Force Majeure

To the maximum extent permitted by applicable law, Elovanti shall not be liable for delays or failures caused by extraordinary circumstances beyond its reasonable control, including natural disasters, government restrictions, transportation disruptions, labor disputes, and major logistics interruptions.

We will make reasonable efforts to assist affected customers and resolve outstanding issues.

Mandatory consumer protection rights, cancellation rights, and refund entitlements remain unaffected.

15. Consumer Rights

This policy establishes Elovanti's commercial return and refund conditions.

Nothing in this policy excludes, limits, or overrides consumer protection rights, warranty rights, product liability rights, or statutory cancellation and refund rights that cannot legally be waived.

Where applicable law provides greater protection, the applicable law will prevail.

16. Changes to This Policy

Elovanti reserves the right to update this Refund & Return Policy to reflect changes in business operations, legal requirements, or customer service procedures.

Updates will be published on our website with a revised effective date.

Changes will not retroactively remove rights applicable to purchases already made.

17. Contact Us

For questions regarding returns, refunds, damaged products, missing items, or order cancellations, please contact our customer support team through the Contact Form available on our website.

Please include your order number and a clear description of your request.

Our team will review your inquiry and respond as soon as reasonably possible.

Thank you for shopping with Elovanti!

We appreciate your trust and are committed to providing a dependable shopping experience.