Shipping Policy

Last Updated: November 11, 2026

At Elovanti, we are committed to providing a reliable and transparent shipping experience. Please review our Shipping Policy before placing an order.

This policy applies to purchases made through our online store, subject to applicable consumer protection laws.

1. Order Processing

All orders are subject to a processing period of 2–5 business days before shipment.

Processing includes:

• Order verification and confirmation.

• Payment authorization.

• Product preparation and packaging.

• Fulfillment and shipment arrangements.

Business days exclude weekends and public holidays.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

During periods of high demand, processing may take longer. Where required by applicable law, customers will be notified of material shipping delays and provided with the appropriate options.

2. Estimated Shipping and Delivery Times

Our estimated shipping timelines are:

• Order Processing: 2–5 business days.

• Shipping & Delivery: 10–13 business days, depending on your location.

• Estimated Total Delivery: 12–18 business days.

These timelines are estimates and are not guaranteed delivery dates.

Actual delivery times may vary depending on the destination, carrier operations, customs procedures, weather conditions, public holidays, and other factors beyond our reasonable control.

Customers are encouraged to place orders in advance when purchasing products for specific events or occasions.

3. Shipping Destinations

Elovanti ships to destinations available during checkout.

Shipping availability may vary depending on the customer's location, product restrictions, and carrier coverage.

If a destination is not supported, checkout may prevent the order from being completed.

We reserve the right to restrict shipping to certain locations where necessary for legal, logistical, or operational reasons.

If an accepted order cannot be fulfilled, we will provide an appropriate refund or other remedy in accordance with applicable law.

4. Shipping Costs

Shipping costs, if applicable, will be displayed during checkout before the order is submitted.

Shipping fees may vary depending on the delivery destination, selected shipping method, and available promotions.

Any applicable free-shipping offers will be subject to the conditions displayed on our website.

Additional customs duties, import taxes, or government-imposed fees may apply to international orders unless otherwise stated at checkout.

5. Order Tracking

Once your order has been shipped, tracking information will be provided when available.

Customers can use the tracking details to monitor shipment progress.

Please allow approximately 24–72 hours after dispatch for tracking updates to appear in the carrier's system.

Tracking updates depend on the shipping carrier and may not occur at every stage of transit.

A temporary lack of tracking updates does not necessarily indicate that a package has been lost.

6. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information during checkout.

Please verify your:

• Full name.

• Street address and building number.

• Apartment or unit number, if applicable.

• City, state, and ZIP or postal code.

• Country.

• Contact information.

Elovanti is not responsible, to the extent permitted by law, for delivery issues directly caused by incorrect or incomplete shipping details provided by the customer.

If you notice an error, please contact us immediately through the Contact Form on our website.

Address changes cannot be guaranteed once an order has entered fulfillment or has been dispatched.

7. Shipping Delays

Although we make reasonable efforts to meet our estimated shipping timelines, delays may occur due to:

• High order volumes.

• Carrier disruptions.

• Customs inspections.

• Severe weather conditions.

• Public holidays.

• Transportation interruptions.

• Government restrictions.

• Other circumstances beyond our reasonable control.

A delay does not automatically entitle a customer to a voluntary refund outside the terms of our published policies.

However, Elovanti complies with applicable shipping and consumer protection laws.

Where required by law, customers will be notified of shipping delays and given the opportunity to consent to a revised shipping date or cancel their order and receive a refund.

Nothing in this policy limits mandatory cancellation or refund rights.

8. Lost or Missing Packages

If your package appears lost or has not arrived within the expected delivery timeframe, please contact us through the Contact Form on our website.

Our team will review the available tracking information and may initiate an investigation with the shipping carrier.

Depending on the circumstances, an appropriate resolution may include:

• A replacement shipment.

• A refund.

• Another resolution agreed upon with the customer.

Customers may be asked to allow a reasonable period for shipment verification, without affecting statutory refund deadlines or other legal remedies.

Elovanti will not deny legally required remedies solely because a third-party carrier is responsible for a lost shipment.

9. Packages Marked as Delivered

If tracking information indicates that a package has been delivered but you cannot locate it, we recommend:

• Checking the delivery address provided at checkout.

• Inspecting nearby delivery areas.

• Checking with household members or building reception staff.

• Reviewing any available delivery confirmation.

• Contacting the shipping carrier for additional information.

If the package remains missing, please contact us through our website's Contact Form.

We may investigate the delivery status with the carrier and review available delivery evidence.

A carrier's delivery confirmation may be considered during the investigation but does not automatically eliminate any refund or delivery obligations imposed by applicable law.

10. Undeliverable or Returned Packages

Packages may be returned to the sender due to:

• Incorrect or incomplete shipping addresses.

• Repeated unsuccessful delivery attempts.

• Failure to collect a package.

• Refusal of delivery without a legally valid reason.

• Unpaid customs charges.

• Other delivery issues attributable to the customer.

Where permitted by applicable law, reasonable and documented additional shipping, return, or handling costs may apply.

If a refund is otherwise due, legally permitted costs may be deducted from the refund amount.

Mandatory consumer rights remain unaffected.

11. Damaged or Incorrect Deliveries

If your order arrives damaged, defective, incomplete, or incorrect, please contact us through the Contact Form on our website.

We recommend reporting delivery-related issues within 48 hours of receipt to help us investigate the matter promptly.

Please provide:

• Your order number.

• A description of the issue.

• Clear photographs of the affected product.

• Photographs of the packaging, if relevant.

Our team will review the information and provide an appropriate resolution in accordance with our Refund & Return Policy and applicable law.

The recommended 48-hour reporting period does not limit statutory consumer rights.

12. International Shipping and Customs

International orders may be subject to customs inspections, import duties, taxes, and clearance procedures.

Unless otherwise stated at checkout, customers are responsible for applicable government-imposed import charges.

Customs processing times are determined by the relevant authorities and may affect delivery estimates.

Elovanti generally cannot refund customs duties or taxes collected directly by government authorities.

Customers may need to contact the relevant authority to request any available reimbursement.

13. Order Cancellations

Customers may request cancellation before an order has entered fulfillment processing.

Once an order has been prepared for shipment or dispatched, cancellation may no longer be possible.

To request cancellation, please use the Contact Form on our website as soon as possible.

Cancellation requests are subject to our Refund & Return Policy and applicable law.

Nothing in this section limits legally required cancellation or refund rights.

14. Force Majeure

To the maximum extent permitted by applicable law, Elovanti shall not be liable for delays caused by extraordinary circumstances beyond our reasonable control, including:

• Natural disasters.

• Major transportation disruptions.

• Labor disputes.

• Government restrictions.

• International logistics interruptions.

• Significant infrastructure failures.

• Other unforeseen events beyond our reasonable control.

We will make reasonable efforts to communicate with affected customers and provide appropriate assistance.

Mandatory consumer protection rights and legally required remedies remain unaffected.

15. Changes to This Shipping Policy

Elovanti reserves the right to update this Shipping Policy to reflect operational, legal, or logistical changes.

Updated versions will be published on our website with a revised effective date.

Changes will generally apply prospectively and will not retroactively remove rights associated with purchases already made.

We encourage customers to review this policy before placing an order.

16. Contact Us

For questions regarding shipping, order tracking, delivery delays, damaged packages, or missing shipments, please contact our customer support team through the Contact Form available on our website.

Please include your order number and a clear description of your inquiry so we can assist you efficiently.

Our team will review your request and respond as soon as reasonably possible.

Thank you for shopping with Elovanti!

We appreciate your trust and are committed to providing a dependable shopping and delivery experience.